We have updated our order confirmation and inventory allocation process to make order fulfillment more reliable and predictable.
Previously, product availability was confirmed primarily based on the inventory recorded in the manufacturer’s warehouse system. Under the updated workflow, all products included in an order request will be physically collected and allocated at the warehouse before the request is confirmed.
This means that once a request has been confirmed, the required products will already be set aside specifically for that order.
What Is Changing?
The initial confirmation stage may take approximately one additional business day, as the warehouse team will physically collect and verify all requested products before issuing confirmation.
At the same time, the period between receiving payment and transferring the completed order to the freight forwarder will be reduced by approximately the same amount of time because the products will already have been collected and allocated.
The Overall Timeline Remains Unchanged
The total fulfillment timeline is not expected to change.
The updated workflow simply moves part of the physical order preparation process to the confirmation stage. This provides a stronger guarantee that every confirmed order can be fulfilled in full once payment is received.
A More Reliable Ordering Process
This update is part of our ongoing effort to make the ordering process more reliable, transparent, and predictable for our customers.
We will continue improving our operational procedures as the project develops.