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How It Works

We operate on a request-first basis. A $10 deposit is required immediately after submission to initiate manual processing. Stock is verified directly with synthesis facilities before the final invoice is issued.

01 — Build & Submit Request

No payment yet.

Browse the catalog and add compounds to your request. Provide your contact details and submit. This is a sourcing request — not a purchase. No payment is collected at submission.

02 — Pay $10 Processing Deposit

Paid immediately after submission.

A $10 processing deposit is required immediately after your request is submitted. This initiates manual processing and reserves sourcing time. The $10 is not an extra fee — it is fully credited toward your final invoice.

03 — Stock Verification

Direct facility check.

After the deposit is received, we check real-time availability directly with the relevant synthesis facility. This is a manual process — we do not draw from pooled inventory. Verification and the supplier's response typically take about 2 business days (China time, GMT+8).

04 — Final Invoice & Shipment

Pay balance, order ships.

Once stock is confirmed, you receive a final invoice. If any items are unavailable, the invoice is adjusted accordingly. After final payment, processing, assembly, and handover to the carrier take 2–3 business days — delivery time is counted from that handover.

Ordering Conditions

Key commercial terms that apply to all requests on this platform.

  • Minimum Order: $600 — below this threshold, requests will not be processed
  • Shipping: $55–$75 per parcel — Standard $55–$60 or Express $75
  • Processing Deposit: $10 — paid immediately after submission, fully credited to invoice
  • Transit Time: 7–20 days from carrier handover — Express 7–12, Standard 15–20

The final invoice may be adjusted if some requested items are unavailable at the time of verification. You will be notified before payment is collected. Stock is verified manually after each request and deposit.

Shipping & Customs Policy

Shipping typically ranges from $55 to $75 per parcel. Standard shipping is $55–$60 with an estimated transit time of 15–20 days. Express shipping is $75 where available, with an estimated transit time of 7–12 days. The final shipping cost is confirmed based on the supplier, destination, and parcel count before final payment. Transit is counted from handover to the carrier, and customs handling times are outside our control.

  • International Shipping: Shipping is $55–$60 standard or $75 express per parcel. Estimated transit is 15–20 days standard and 7–12 days express, counted from carrier handover. Final cost depends on the supplier, destination, and parcel count. Customs handling times remain outside our control.
  • Customs Returns & Reship: We monitor shipment progress and act when tracking confirms a loss, return to sender, or customs problem; you do not need to submit a separate reshipment request when we have already identified the issue. Qualifying Shanghai Labs shipments have unlimited reshipments until delivery. Qualifying Shenzhen shipments receive one complimentary reshipment. Other situations are reviewed individually.
  • Invoice Adjustment: If any items are unavailable after stock verification, the final invoice is adjusted to reflect only confirmed items. You approve before paying.

Key Principles

  • Deposit-first processing: The $10 deposit is paid immediately after submission. It initiates manual processing — not after stock is confirmed.
  • Manual verification: Each request is individually handled. Stock is checked directly with the relevant synthesis facility, not from pooled inventory.
  • Adjusted final invoice: Your final invoice reflects only what is actually confirmed and available. Nothing is substituted without notice.

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