Ordering conditions, sourcing model, shipping policy, and payment information.
Conventional payment methods are structurally incompatible with research compound procurement. Banks, card networks, and third-party payment processors apply their own compliance filters to these categories irrespective of whether a transaction is legal in the buyer's country. Payments are flagged, accounts are reviewed, and processors request documentation that research buyers typically cannot furnish. Even when documentation is provided, the process rarely ends in approval. Holds of 6–8 weeks are routine in this industry and can extend significantly longer. Accepting stablecoins exclusively is a structural decision that protects both parties: payments settle in minutes, without intermediaries, without documentation demands, and without the risk of funds being held by an institution with no framework for research procurement.
Our standard payment methods are PYUSD on Solana, USDC on Solana, and USDT on TRC-20 (TRON). PayPal and Venmo may be PYUSD sources or senders for eligible users, not PFC checkout processors: use their external-transfer feature to send PYUSD on-chain to the order-specific PYUSD/Solana address. Explicitly select Solana for PYUSD or USDC, and TRC-20 (TRON) for USDT. Availability depends on account and region; identity verification and network fees may apply. Transfers are irreversible, so verify the asset, network, address, and amount before sending.
The How to Pay page explains PYUSD on Solana first, with separate PayPal and Venmo external-transfer paths for eligible users. PayPal and Venmo do not process PFC checkout; they can be used to send PYUSD on-chain to the order-specific PYUSD/Solana address. It also covers USDC on Solana and USDT on TRC-20. Providers can require identity verification, charge fees, and limit availability by account or region.
The minimum order is $600. Orders below this threshold will not be processed. This reflects the wholesale structure of the platform — we are not a retail store and do not sell single vials.
No. Shipping is charged separately. The methods and prices currently available for your destination are shown during the request process and confirmed in your final invoice.
Available shipping methods, carriers, delivery estimates, and prices depend on the destination, supplier, and parcel. Current options are shown when you submit your request and confirmed in the final invoice.
Shipping is calculated from the current method, destination, supplier, weight, and parcel requirements. Heavier orders may require a higher rate or multiple parcels. The exact shipping total is confirmed in your final invoice.
The $10 deposit initiates manual processing of your request. Once received, our team contacts the relevant synthesis facility to verify real-time stock availability. The deposit is not an extra fee — it is fully credited toward your final invoice.
The deposit serves as an order validation step. It filters serious procurement requests from speculative inquiries and allows us to prioritize facility allocation for confirmed orders. It confirms your request is ready for processing, initiates manual stock verification with the synthesis facility, and locks in your place in the processing queue. Once your order is verified and the final invoice is issued, the deposit is applied 100% toward your balance — it is not an additional fee. Paying a small deposit first also lets you verify your wallet setup, network selection, and address accuracy before sending the larger final payment.
The deposit is paid immediately after you submit your request and before stock verification begins. If you cancel before accepting and paying the final invoice, the deposit can be refunded or credited to your client balance for future use.
We operate as a wholesale sourcing platform, not a retail store. Our logistics are structured around box quantities (standard box formats). We do not repackage or split boxes.
No. Final payment confirms the order, so customer-requested cancellation or refund is no longer available. If assembly has not started, you may ask to add items; additions remain subject to availability, confirmation, and supplemental payment. If we cannot fulfill a confirmed paid item, an appropriate adjustment or refund may still be approved.
This platform does not operate as a traditional reseller. Requests are routed to specific synthesis facilities rather than fulfilled from pooled or mixed inventory. This reduces batch variability and ensures consistency across orders.
Products are supplied against the specification shown on the applicable product page. The standard catalog purity specification is ≥98% unless otherwise stated. Product-specific specifications and quality-control information may vary by compound and batch.
The catalog is intentionally curated. Compounds are excluded if we cannot source them consistently, if their risk profiles are elevated, or if synthesis quality is unreliable across batches. We only list what we can stand behind.
If stock cannot be confirmed for one or more items, the final invoice is adjusted to reflect only what is available. Before final payment, you may proceed with the available items or cancel and choose either a deposit refund or client credit for future use.
All orders ship in neutral, unlabeled packaging by default — no supplier branding or origin markings. This applies to every order regardless of order size or buyer type. If you have specific packaging requirements beyond standard neutral packaging, contact us before submitting your order.
No. We do not currently accept orders from or ship to Norway, Switzerland, Latin America (all countries), the Middle East (Saudi Arabia, UAE, Israel, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Bahrain, Syria, Yemen), Pakistan, or most African countries. Exceptions: we do ship to Dubai (UAE) — Dubai only; to South Africa and Nigeria; and to India — with the condition that the shipping address must match the address on the recipient's government-issued ID. If your country is not on the restricted list, you can proceed with your request normally.
Orders ship using one of the methods currently available for the destination, supplier, and parcel. The selected method, price, and estimated transit time are confirmed in the final invoice. Delivery estimates begin at carrier handover, and tracking information is provided after dispatch.
We monitor shipment progress and act when tracking confirms a loss, return to sender, or customs problem; you do not need to submit a separate reshipment request when we have already identified the issue. Qualifying Shanghai Labs shipments have unlimited reshipments until delivery. Qualifying Shenzhen shipments receive one complimentary reshipment. Other situations are reviewed individually.
Contact us as soon as reasonably possible. Photos and an unboxing video are recommended so the damage can be assessed. Once damage is confirmed, the affected items may be included in an additional shipment.
Yes. You can include compounds from both Signaling Peptides and Bioregulators in a single request. Items from different synthesis facilities may ship in separate packages. This will be noted in your order confirmation.