Shipping availability and pricing depend on the destination, supplier, and parcel. The options confirmed for your order control.
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Current methods, carriers, estimated transit times, and costs are shown during the request process or in the confirmed invoice. An estimate begins when the parcel is handed to the carrier and is not a guaranteed delivery date.
You are responsible for providing complete and accurate recipient information and for confirming that the order may be received at the destination. Customs review and local carrier handling can affect delivery timing.
We monitor shipment progress and coordinate with the relevant supplier or logistics provider when tracking indicates loss, return to sender, or a customs problem. Customers do not need to submit a separate reshipment request when we have already identified the issue.
Qualifying Shanghai Labs shipments are covered by unlimited reshipments until delivery. Qualifying Shenzhen shipments are covered by one complimentary reshipment. Other situations are reviewed individually based on the supplier, tracking record, destination, and circumstances.
Reshipment applies to the affected confirmed items and does not create a right to cash reimbursement.
If items arrive damaged, contact us as soon as reasonably possible. Photos and an unboxing video are recommended so the issue can be assessed. Once damage is confirmed, affected items may be included in an additional shipment.