The cancellation point is the final payment. Before that point, the processing deposit can be returned or retained as client credit.
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You may cancel before accepting and paying the final invoice. The processing deposit may be returned or, at your choice, recorded as client credit for future use. If requested items are unavailable, the invoice can be adjusted before final payment.
Final payment confirms the order. Customer-requested cancellation or refund is no longer available. If order assembly has not started, you may ask to add items; any addition is subject to availability, confirmation, and supplemental payment. Supplier-side nonperformance is handled under the resolution commitments below.
Loss, return, customs, and confirmed damage issues are handled through replacement or reshipment under the Shipping & Reshipment Policy. They do not automatically create a cash-refund right.
If PFC confirms that a supplier cannot fulfill a fully paid public-catalog order as agreed, PFC will arrange an appropriate resolution. This may include completion of the order, agreed alternative fulfillment, or a refund.
Customer-requested cancellation and carrier or customs events remain subject to their respective policies.
When a refund is approved, it is processed manually within a reasonable time after approval. For blockchain payments, the original asset and network are normally used. Additional verification may be required before any refund destination is accepted.